1. Select your bag and contact us via Live Chat (bottom right) or email (info@qoldero.com).

2. Our team will confirm availability and share payment details (Bank Transfer, Wise, PayPal, etc.).

3. Once payment is verified, your bag enters production (5–7 business days).

4. We’ll send QC photos/videos for approval before shipping.

5. Approved orders ship via FedEx/DHL (delivery in 5–7 business days).

• 14-day return window from delivery date.

• Customer covers return shipping costs.

• Defective items: Replacement shipping costs are split (you pay one way, we cover the other).

• No returns for buyer’s remorse (e.g., wrong size/color).

• Processing may take up to 1 month.

Crypto (BTC, ETH)

PayPal

Credit/Debit Cards

Wise

Revolut

• Production: 5–7 business days post-payment.

• Shipping: 5–7 business days via FedEx/DHL (excludes weekends/holidays).

• Orders confirmed after 11 AM PST ship the next business day.

• Contact us immediately. Changes are only possible before production begins.

Import fees vary by country and are the customer’s responsibility.

Contact your local customs office for estimates.

Our online collection is curated—message us via Live Chat with your requirements (style, color, etc.). We may have unlisted options!